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Terms and EULA

These terms cover using the Grafpoint visuals, free or Pro, and buying a licence. They are written to be read.

Draft, not yet in forceThis text is waiting for legal review and may change before we start selling licences. Questions to hello@getgrafpoint.com.

1. Who these terms are between

These terms are an agreement between you, the business or organisation that uses Grafpoint visuals or buys a licence (“you”), and [Legal name], organisation number [Org. no.], Norway (“Grafpoint”, “we”, “us”). If you accept them for an organisation, you confirm that you may bind it. Grafpoint licences are sold to businesses, not consumers.

They cover the Grafpoint custom visuals for Power BI (“the visuals”), however you got them (Microsoft AppSource, a .pbiviz file from our website, or an organisational visual), and licences bought on getgrafpoint.com or by quote.

2. Free use

We give you a free, non-exclusive, worldwide licence to use the free features of the visuals in any number of reports, for internal and commercial work. The free features need no key, have no time limit and show no watermark.

3. Pro licences

A licence key unlocks the Pro features of the visuals it names (one visual, several visuals, or the entire suite) for the licence period. The licence type sets who is covered:

  • Creators: each person who builds or edits reports that use Pro features of the licensed visuals needs a creator seat.
  • Viewers: each person who opens those reports and is not a creator needs a viewer seat. A person is counted once.
  • Whole organisation: every employee and contractor of the legal entity named in the key, with no seat count, on the terms of the quote.
  • Embedded: reports embedded in a product you offer to your own customers need a separate licence by quote.

A visual cannot see who opens a report, so seat counts are on trust. You agree to buy enough seats for the people who use the visuals and to add seats when that number grows. Once a year, on 30 days’ written notice, we may ask you to confirm your seat count in writing. If you are using more seats than you have bought, you pay for the missing seats from when they were first used, at the price then on our pricing page.

4. Licence keys

Your key carries your company name and is saved in your reports. Use it only in reports of the organisation named in it. Do not publish it, sell it or give it to anyone outside that organisation. A key used outside these terms may be refused at renewal. Changing the company name in a key means we issue a new key, which we do on request.

5. Trials

A trial key unlocks Pro for 14 days so you can evaluate it. One trial per email address for each visual, or one for the entire suite. A trial ends at the end of its last day with no grace period, and the visual goes back to the free version.

6. Buying, renewal and cancellation

  • Our reseller Paddle (Paddle.com Market Ltd) sells licences bought on our website as merchant of record. Paddle’s buyer terms govern the purchase itself: payment, tax and invoices. These terms govern your use of the visuals.
  • Licences are subscriptions, billed yearly or monthly, and renew automatically at the end of each period until you cancel. You can cancel at any time through the link in your Paddle receipt or by writing to us; the licence then runs to the end of the period you have paid for.
  • Each payment issues a new key with the new expiry date. A paid key keeps Pro working for 7 days after it expires, so a late renewal does not break reports. After that, the visuals go back to the free features.
  • On a yearly creator or viewer licence, the first key after each payment runs for 60 days and has no grace days. When the 30-day refund period has passed without a refund, we email the key for the rest of the licence period. Whole-organisation licences get the full-period key straight away.
  • We may change our prices. A new price applies from your next renewal, and we tell you at least 30 days before.
  • Refunds follow our refund policy.

7. What you may not do

You may not get around, disable or change the licence check; modify the visuals and distribute the modified versions; sell, rent or sublicense the visuals or keys; or reverse engineer them, except where the law allows it regardless of these terms. Organisational visual uploads of an unmodified .pbiviz are fine.

8. Your data

The visuals make no network calls and send us nothing from your reports. We have no access to your report data, and you remain responsible for it. How we handle the little personal data we do receive is in our privacy policy.

9. Updates and support

We fix defects and release updates through AppSource and our download page. Email support is included with every licence: we aim to answer within two working days (one working day for whole-organisation licences). We may add, change or retire Pro features in later versions, but we will not take away a feature you are paying for during a paid period without offering a refund for the rest of that period.

10. Warranty

We build the visuals carefully and will fix defects you report. Apart from that, and to the extent the law allows, the visuals are provided “as is”, without any other warranty, including fitness for a particular purpose. Check important figures against your data before you rely on them.

11. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit, lost data or business interruption, and our total liability under these terms is limited to what you paid us in the 12 months before the claim. Nothing here limits liability for gross negligence or intent, or any liability that cannot be limited by law.

12. Ending the agreement

You can stop using the visuals at any time. If you seriously break these terms and do not put it right within 30 days of our notice, we may end your Pro licence without a refund. Sections 7, 10, 11 and 13 continue after the agreement ends.

13. Microsoft, law and disputes

Microsoft is not a party to these terms and has no obligations under them. These terms are governed by Norwegian law. Disputes go to [Oslo tingrett] as the agreed first court, after we have tried to solve them by talking.

14. Changes and contact

We may update these terms. The effective date at the top shows the current version; changes that matter apply from your next renewal, and we tell customers by email first. Questions: hello@getgrafpoint.com.