Questions and answers
Can’t find your question? Write to support@getgrafpoint.com and we answer within two working days.
Free and Pro
Is Grafpoint really free?
Yes. Every visual has a free version with no watermark, no time limit and no key. Pro adds the extra charts and options listed on each visual’s page.
How do I try Pro?
Get a free 14-day trial key on the trial page and paste it into Format › Licence. You can have one trial per email address for each visual, or one for the entire suite. The visual’s “Try Pro free” button opens the same page.
What happens to Pro options without a key?
The visual draws the free version instead, with a short notice above the chart that names the Pro options and a “Try Pro free” button. Your report never breaks, and the free features keep working.
Why blue and orange instead of green and red?
About one in twelve men cannot reliably tell green from red. Grafpoint draws rises in fjord blue and falls in ember orange, always with a plus or minus sign, so the meaning never depends on colour alone.
Which languages are the visuals in?
English and Norwegian. The visuals follow the language Power BI is set to, and number and date formats follow the report.
Licences and keys
Who counts as a creator, and who as a viewer?
A creator builds or edits reports that use Grafpoint visuals, usually in Power BI Desktop. A viewer only opens them. Count each person once: a creator does not also need a viewer licence. A visual cannot see who opens a report, so the counts are on trust, as set out in the terms.
Where does the key go?
Paste it into Format visual › Licence on the Grafpoint visual. It is saved in the report like any other format setting, so everyone who opens the report gets Pro. See Add your licence key.
I lost my key.
Use Resend my key with the email you bought with. We send it again to that address.
What happens when a licence ends?
A paid key keeps Pro working for 7 days after it runs out, with a “Renew licence” notice, so a late renewal never breaks a report. Then the visual falls back to the free version. Trial keys stop at the end of their last day.
Why did my yearly licence come with a 60-day key?
The first key after each yearly payment runs for 60 days. When the 30-day refund period is up, we email the key for the rest of the year, which leaves you a month to swap it in before the first key stops. Paste it in place of the first one and save the report. Whole-organisation licences get the full-year key straight away. See Refunds.
I pay monthly. Do I need a new key every month?
Yes. A monthly key runs for one month (plus the 7 days’ grace), and each payment emails a new key to paste in. If that is a chore, yearly billing needs a new key once a year and costs about 17% less.
Can we add people later?
Yes, at any time. Paddle charges for the rest of the period, and we email a new key with the new count.
Buying
Who sells the licence?
Our reseller Paddle handles checkout, payment, VAT and invoices as merchant of record. Your invoice comes from Paddle, and card details never reach us.
Can we pay by invoice?
Yes, for whole-organisation licences and for yearly plans from $1,000 a year. Get a quote or write to hello@getgrafpoint.com and we send an invoice. Smaller orders pay by card or PayPal at checkout.
Which currencies?
Prices are shown in US dollars. Checkout also offers euros and Norwegian kroner, and adds VAT or sales tax where it applies.
Can I get my money back?
See Refunds for the rule and how to ask.
Security and data
Does Grafpoint see our data?
No. The visuals make no network calls, store nothing outside the report and check the key offline. We never see your reports, your data or who uses them. Details on the security page.
Are the visuals certified by Microsoft?
They are written to Microsoft’s certification rules from the first line, and we are submitting each one for certification with its AppSource listing. This page will say when a visual is certified.
Do they work in Report Server and offline?
Yes. See Report Server and offline.