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Write to us and a person who builds the visuals answers, within two working days.

Email supportsupport@getgrafpoint.comWithin two working days. Whole-organisation licences within one.
Lost your key?Resend my keySent again to the email on the order.
DocsInstall, licence keys and guidesAnd questions and answers.

What to put in your email

Tell us:

  • which visual, and which version (from the AppSource listing or the .pbiviz file name),
  • where the report runs: Power BI Desktop, the Power BI service, Report Server or an embedded app,
  • what you expected and what you see, with a screenshot,
  • your order number, if the question is about a licence.

Please don’t send us report data or screenshots with personal or confidential figures. A small sample with made-up numbers is all we need to reproduce a problem.

Other questions

Quotes and invoicesGet a quote or write to hello@getgrafpoint.com
RefundsSee Refunds, then write to support@getgrafpoint.com
Privacy requestsprivacy@getgrafpoint.com
Security issuessecurity@getgrafpoint.com (see Security)
Anything elsehello@getgrafpoint.com